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EOS FAQ most frequently asked questions

Here are the most frequently asked questions around EOS

Unregistered EOS token holder

Q: I am an unregistered EOS token holder and I have access to my Ethereum Private Key. What do I have to do?
A: EOS tokens (ERC-20) are frozen for ever. The first step is to go to https://eosauthority.com and enter your Ethereum address, that will show you one of the three

  1. Registered - In which case, use the EOS private key used for registration
  2. Fallback - In which case, you can use fallback to generate EOS private key from ETH private key
  3. Unregisterd - Fallback did not apply and not registered - head to Recover account - Unregistered | EOS Authority.
    What’s also an option now is we have Recover a lost EOS Genesis account | EOS Authority now for accounts on Fallback or Registered. Finally take a look at this visual guide EOS Authority - Visual guide on registration

Unstake from REX did not work

Q: I unstake my token from REX and after the waiting period the tokens are still not unstaked

A: You might have to manually call the refund process: https://bloks.io/wallet/resources/refund

EOS Wallet and Ledger

Q: I have problem with my ledger.

A: Use the newest Anchor Wallet 1.2.0 or higher. Here you find a step-by-step guide how to setup your ledger with Anchor: How to add EOS account to your Ledger Nano X/S using Anchor wallet (easiest and fastest way) | by Sami Kujanpää | Medium or check the EOS Forum: https://forums.eoscommunity.org/t/looking-for-instructions-to-connect-ledger-to-anchor

Change EOS Wallet, wallet is no more working or access lost

Q: I want to change my EOS wallet. I still have my private key. What do I need to do?

A: Don’t panic! The EOS accounts are stored in RAM on the blockchain. As long you have your private key, you can access your account with any wallet. Just install a new EOS wallet, insert your private key and you will have access again to your account.

RAM, CPU or NET problems

Q: I can’t transact because of RAM, CPU or NET error message

A: The REX (ResourceEXchange) transition from the old resource model to the new EOS PowerUp Model is finished. This means staking to CPU is no more working. From now on, there is like in ETH, a transaction fee you have to pay for each transaction.

Solution 1) Use free transactions

Just use free transactions from bloks, eosauthority, wombat and/or Anchor wallet

eosauthority.com just introduced unlimited free transactions today 8. of april 2021 with the use with Scatter, Anchor, etc. To keep the service free, you can donate to the EOS account “cpuauthority”

Solution 2) Rent resources (CPU/Net) for 24 hours. This is possible with:



Or for now, there is as well eospowerup.io, sponsored by boid.com (the social superccomputer) and the EOS community. You can power up your account for free for 24 hours. Its free for you, but have in mind, that the EOS community is donating EOS to this contract and is paying for your transactions. To keep the service free, you can donate to the EOS account “eospowerupio”

Solution 3) Install a wallet like Anchor, which is handling everything for you

We recommend to install Anchor Wallet Version 1.2.0 or higher. Doesn’t matter which wallet you have now. After download https://greymass.com/en/anchor/, just insert your private key to access your EOS account. This wallet offers around 5-10 free transactions per day (sponsored by Greymass) and after you used them up there is an automated resources management, which will take care of the resources. You just have to watch out, that you have some EOS liquid in your account. The wallet will calculate for each transaction what you need (RAM, CPU and NET) and will offer you a transaction fee per transaction, which should be around 0.01 EOS. Like this you can continue transacting on the network, without the need to power up all the time. Consider, that if you don’t have EOS in your account, you will not be able to pay for the transaction fees. In this case Anchor Wallet will show you an “overdrawn balance” error.

How to get returns on EOS?

Q: How does staking work?

A: If you want to have returns, you need to ether lend your tokens to REX and/or vote for BP’s or stake it to a EOS DeFi dapp.

1) Lend to REX and vote for Block Producers (More or less risk free, APY 1-4%). Its possible to do both. Lend to REX and vote for BP’s to get double rewards.

  • Lend your tokens to REX to get the profit from network fees like the miners on BTC or ETH: https://www.bloks.io/rex?tab=lend

  • Vote for a Block Producer to add voting rewards:

Public Proxies who give rewards: https://genpool.io/

EOS Nation (Top BP): https://proxy.eosnation.io/

Or Newdex BP: https://newdex.io/newpool/eos

2) Stake your EOS to EOS DeFi (more risk! Its DeFi! DYOR! APY 5-20%)

  • EOSX vault: Edit 14. of may 2021 SX Vault attack DO NOT DEPOSIT (interest yielding strategies)

  • DAPP Account DAO DeFi: You can stake your EOS on superdad.finance to mine DAD tokens. Your staked EOS will get lended to REX and will voted as well for BP. Plus on top they will mine DAD tokens as well. You get them every hour. You can then stake this DAD tokens as well to increase your share and get even more DAD tokens. On ecurve.finance you can then lock your mined DAD tokens (attention if you lock them on eCurve, you can not withdraw them until the lock period is over!) to mine eCRV tokens. This eCRV tokens you can lock up on eCurve as well to get a share of the daily stable coin swap fees. This means you get TRIPOOL tokens (You can withdraw TRIPOOL on eCurve to USDT or lock them to mine even more eCRV).

Active and Owner keypair / permission

Q: What is active and owner keypair? Why is it good to have 2 different private keys?

A: It will increase your security. With your EOS account you have an owner and an active permission. Both have a public and a private key. With the owner permission you are allowed to change this keypair. With the active permission you are not allowed to change your keypairs. So I would recommend you to change your active key if both keypairs are the same. Since when you do a mistake, you still have access with your owner key and you can change the active key again. If you do a mistake changing your owner key, you will no more be able to change any keys when you loose access to your owner key. So you will have:

Your 12 characters account name (This act as a owner or active public key, to make it easier to send money to an EOS account)

owner private key (with this one you have access to change owner and active keypairs)

owner public key

active private key (this one you use for your daily transactions)

active owner key

Keep your owner key on a cold storage and not on your computer in your wallet. When you get hacked, you don’t want the hackers stealing your owner key. So after you create a new active key, first login with your active, make sure it works and after delete your owner keypair from your wallet. On https://eosauthority.com/alerts?network=eos you can create eMail and Telegram alerts for your EOS account, sending you eMail or telegram message on any account activity. Then to increase your security, you can stake your tokens you have. Most staking has an unstaking period. If you then get hacked and somebody is able to steal your active private key, they first have to unstake your tokens. Then you get a message from the eosauthority bot or eMail. Then you know, you got hacked, but the hacker still can not transfer your money, since its in the unstake period. You can now take your owner key, which the hackers don’t have, since you stored it on a cold wallet and away from internet access. You change the active keypair to a new one and the hacker will loose the access before they can transfer your tokens out.

And yes Anchor and any other wallets brings out a big fat warning, when you try to change your keys. This is because there are some scams out there (websites) which pretend to be claiming airdrops and when you click on them, it tries to change your keys. Like this the hackers will get access and you loose your access. User mostly don’t read what transactions they are signing and a lot of people then signed something they don’t wanted. So most of the wallets decided to bring out a big fat warning, whenever an attempt is made to change your keys. Even when you really want to do it. But the wallet don’t know that. Better to bring out a big fat warning and people overthink again what they are doing. Like you did. But for you its “safe”, cause you are doing it and you want to do it.

Scam? Blockchain? Decentralized?

Q: Is EOS not scam? Is EOS really a blockchain? Is EOS decentralized?

A: No EOS is NOT a scam and YES, EOS is a decentralized blockchain

There was a lot of FUD (fear, uncertainty and doubt) about EOS the last 2 years. Maybe there were even FUD campaigns going on. And we have seen a lot of articles with just wrong information, who got spread. Read more here about debunking FUD and wrong information about EOS: https://forums.eoscommunity.org/t/debunking-fud-and-wrong-information-around-eos

Where can I find support or help?

If you have problems, the safest way is to search the EOS community forum:

you can get help as well in the following EOS channels:

EOS Mainnet: Telegram: Contact @EOSproject

EOS Authority: Telegram: Contact @eosauthority

But take care: As soon you write in public telegram channels, there are scammers waiting for you to steal your tokens. They will direct message you and say they are the admins. The profile looks exactly the same like the profile from the admins, but its not them. Its a scammer! The EOS telegram admins from any channel will never direct message you! If you get a direct message, please block them immediately and report them as scammers! Thanks!

Or to get help with problems, you can as well write to Ali from EOS Authority directly on Telegram t.me/eosauthoritysupport

How to start with EOS / Overview over the EOS ecosystem

Here you find a neat youtube tutorial how to setup an EOS account with wombat or anchor wallet:

Here is an overview over the EOS wallets and the EOS ecosystem: https://forums.eoscommunity.org/t/eos-wallet-overview

And here you find a list with helpful links: https://forums.eoscommunity.org/t/list-of-helpful-eos-links