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We are a small team and all support is handled directly by the developers, this means time spent helping you could have been spent fixing bugs or improving the product.

Issue vs Bug

As Anchor has evolved over time, so have our methods to handle issues. If you’re experiencing an issue, it can be difficult to differentiate between a bug or a user issue. Both cases often require support interaction, but both options also provide us with opportunities to improve both Anchor, how we use it, and how we explain it to people.

We’re anxious to hear how we can make Anchor easier to use, but we want to make sure issues are being reported properly so we know what we can help with now vs what will require code changes and therefore require additional time.

Please follow these steps to report an issue

  • if you’re having a problem with Anchor, please file a support ticket. Our support team will reach out shorttly and help troubleshoot the issue (If a bug is found to be the issue, we will move it over to a bug report, as needed)

Please follow these steps before reporting a bug

  1. Make sure you have the latest version of Anchor
    • iOS - Go to the App Store and search for “Anchor Wallet”, if the button says “Update”, tap it, if it says “Open” you have the latest version.
    • Android - Go to the play store and upgrade.
    • Desktop - Can easily be updated within the app via the Help → Check for Updates feature.
  2. Check Github for existing issues - Issues · greymass/anchor · GitHub
  3. Search the forum for similar issues
  4. If still unable to find an existing issue, then please feel free to submit a bug report or feature request in Github

Include the following information when reporting either an issue or a bug

  • Device and version, for example: “Anchor 1.2.0 on an iPhone 14z”.
  • A brief description of the issue.
  • (if applicable) What happened versus what you expected to happen.
  • (if applicable) Steps to reproduce the issue.

Thanks for taking the time to read this and for respecting our time!

// Team Greymass

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