I cant do any transaction using my IOS device with anchor on it. cant approve anything or even export my private key. need help I dont have back up
If I remember correctly, I think this is what happens if you add a pin code or change the biometrics in the operating system. If you recently changed any of that in the iOS settings, try changing it back to what it was before the change, and then see if Anchor unlocks.
hello I did not change biometrics or change pin. what can I do?
We spoke a couple weeks ago in our Support ticket system about this error. It is up to the user to backup their account. If you didn’t back up your account ahead of time with either an owner key certificate or a private key, then i’m afraid there’s nothing we can do to help.