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Unable to sell REX (withdraw to my account)

I am unable to sell my REX (withdraw to my account). It does not connect to my Anchor wallet when trying to put the transaction through. I can see all of my balances in EOS, other tokens, and REX, but it the transaction fails.
It asks to Scan the QR-code with your Anchor app or Open the Anchor app (on my desktop). I choose the 2nd option and then I have to prove identiy, and this is where it fails everytime.
Can anybody assist me on this?