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Can't claim unstaked balance?

Hey Im trying to move my eos that is staked I clicked unstaked and then it still wasn’t unstaked so then I clicked the dropdown box and I click the claim button for my unstaked balance. and it gives me the error “refund is not available yet” I tried using block.io refund tool but the refund button is just greyed out and wont let me click it. How do I get my eos?